SMS-to-call alerting
Your facility already sends alarm SMS.
Add a call to the on-call team.
FloriCore Alerting converts alarm SMS from water-level stations, alarm systems and technical equipment into a phone call chain with voice announcement and key-press acknowledgement. Existing equipment, manufacturer portal and SMS recipients can stay if an additional SMS recipient is supported.
The problem
A text message at 3 a.m. is easily missed.
Water-level stations, pumping stations and municipal facilities can report faults by SMS. An additional call can draw the on-call team’s attention to a message missed on a duty phone. The call chain follows a finite schedule with an active acknowledgement.
How it works
From SMS to confirmed alarm in three steps
How an SMS becomes a call
Example: pumping station West
The system sends its SMS to the additional alarm number.
The first scheduled stage calls the on-call team and reads out the message.
No answer on the first attempt. The next configured stage calls the deputy.
Key 1 records an acknowledgement. Pending attempts stop; calls already in progress may continue.
Illustrative example, not a portal screenshot or a live alarm. Playback speed is not a delivery-time measurement. The call schedule is finite; acknowledgement does not prove the fault has been fixed.
- Add our alarm number
Your device also sends its alarm SMS to your personal FloriCore alarm number. Its existing SMS recipients can stay if the device supports an additional recipient. The device must already send SMS to a configurable number. We verify reception with a real message.
- The call chain starts
After a valid SMS is processed, the configured people are called – one after another or simultaneously, with retries and escalation. The content of the SMS is read out as a voice announcement (currently in German).
- Acknowledged with key 1
Key 1 acknowledges the alarm and prevents attempts that have not started yet. Calls already in progress may continue. The log records the person and time; acknowledgement does not prove that the fault has been resolved.
Municipal use cases
Water-level alarms · Pumping stations · Municipal on-call teams · SMS to call
The call chain follows a finite stored schedule with configured retries and optional parallel stages. Without acknowledgement it continues through the remaining planned attempts. After the last planned attempt there are no unlimited retries and the alarm remains unacknowledged. Stale alarms can also stop further attempts. Agree an organisational backup procedure for an unsuccessful chain.
Architecture
One alarm router, every channel
FloriCore Alerting connects alarm sources on the left to notification channels on the right. The phone call with call chain and key-1 acknowledgement is the core alerting path – e-mail and webhook inputs and SMS output are custom extensions on request, with separately agreed implementation, data protection and pricing.
Inputs
↓
FloriCore Alerting
Call chain · Escalation · Acknowledgement · Log
↓
Outputs
Features
Everything an alerting service needs
Call chain with escalation
Order, retries and ring time configurable per person.
Parallel calls
Call several people simultaneously for urgent cases.
Key-press acknowledgement
Key 1 acknowledges the alarm and prevents attempts that have not started yet. Calls already in progress may continue. The log records the person and time; acknowledgement does not prove that the fault has been resolved.
Registered senders
Only your devices may trigger alarms – everything else is rejected.
Clear announcements
Configured announcement texts per alarm source, including the station name.
E-mail notification
Optional additional e-mails to any recipients for every alarm.
Self-service portal
Manage recipients and call stages yourself; changes apply to new alarms.
Test alarms & self-test
5 test alarms per year included; the system tests itself monthly.
Protocol & history
Every alarm traceable with call protocol and acknowledgement.
Pricing
Indicative standard offer
€42.90 / month plus VAT
- Your own alarm number included; an existing SMS output is required
- 10 alarm activations per year included, each additional one €2.90 plus VAT
- 5 test alarms per year with real calls included
- Recipients under the agreed call plan, portal accounts and e-mail notifications
- DPA electronically in the portal, hosted in Germany
- No setup fee · cancellable monthly
€42.90 per month plus VAT is the indicative standard offer for SMS to call, including an alarm number, 10 alarm activations per calendar year, 5 real-call test alarms and portal access. Each additional alarm costs €2.90 plus VAT under the standard offer. No setup fee; cancellable monthly. Unusual alarm volumes, extensive call chains and integrations require individual terms. The standard price does not automatically apply to other channel conversions.
FAQ
Frequently asked questions
How can I turn an SMS into a phone call?
FloriCore adds calls with a stored call chain and key-1 acknowledgement to existing alarm SMS from municipal facilities. The device, manufacturer portal and previous SMS recipients can remain in place if the device supports an additional recipient.
Does this work with my device?
Your device must support SMS to a freely configurable number, and an additional recipient if existing recipients are to stay. We check sender, reception and announcement with a real SMS. With an existing SMS function, the additional alarm path needs no new hardware.
What happens if nobody answers?
The call chain follows a finite stored schedule with configured retries and optional parallel stages. Without acknowledgement it continues through the remaining planned attempts. After the last planned attempt there are no unlimited retries and the alarm remains unacknowledged. Stale alarms can also stop further attempts. Agree an organisational backup procedure for an unsuccessful chain.
What if someone answers but does not confirm?
The call chain follows a finite stored schedule with configured retries and optional parallel stages. Without acknowledgement it continues through the remaining planned attempts. After the last planned attempt there are no unlimited retries and the alarm remains unacknowledged. Stale alarms can also stop further attempts. Agree an organisational backup procedure for an unsuccessful chain.
How fast is the first call?
The call plan starts after processing a valid alarm SMS. SMS delivery, mobile networks and the telephone provider affect the time until ringing. We test the actual path with you; there is no fixed latency or delivery guarantee.
What does the service cost?
€42.90 per month plus VAT is the indicative standard offer for SMS to call, including an alarm number, 10 alarm activations per calendar year, 5 real-call test alarms and portal access. Each additional alarm costs €2.90 plus VAT under the standard offer. No setup fee; cancellable monthly. Unusual alarm volumes, extensive call chains and integrations require individual terms. The standard price does not automatically apply to other channel conversions.
What data protection documents are available?
The application is hosted in Germany. A data processing agreement with technical measures and a list of subprocessors is available in the portal. Telephony and other providers are described separately. Review data types, legal basis and retention with your data protection officer before use. Announcements are currently in German.
Can several people be called simultaneously?
Key 1 acknowledges the alarm and prevents attempts that have not started yet. Calls already in progress may continue. The log records the person and time; acknowledgement does not prove that the fault has been resolved.
Contact
Inquiry
Briefly describe your use case – you will receive a personal answer shortly. Alternatively: kontakt@floricore.de